Terms and Conditions

1. GENERAL DEFINITIONS

1.1 The Terms and Conditions outlined herein shall apply to and regulate the contractual relationship between "the Company" and "the Customer".

1.2 "The Company" shall refer to Airports Transfer, including any of its authorised personnel and drivers, and "the Customer" is any party who accepts an offer of the Company for the sale of its Services.

1.3 Airports Transfer is the trading name of Executive Airports LTD. Executive Airports LTD acts as a service provider for all account work, Executive Airports LTD resides at Unit 7 Westmoreland House, Scrubs Lane, London, NW10 6RE.

1.4 The Company may act as an intermediary between drivers and customers for cash and card jobs.

1.5 The Services shall include, but not be limited to, any and/or all carriage, courier, or delivery services, provided by the Company to the Customer during the duration of this Contract.

1.6 "The Contract" shall refer to the agreement between the Company to deliver and the Customer to receive the Services, as stipulated by the Terms and Conditions.

2. THE CONTRACT

2.1 The Contract shall become binding only upon the acceptance (as defined in clause 2.2) of the Company of the reservation made by the Customer. The Contract shall be subject to the Terms and Conditions provided herein. By entering into the binding contract with the Company, the Customer agrees to accept the Terms and Conditions.

2.2 The Company is deemed to have accepted the reservation made by the Customer only if:

  • a) The Customer receives a transaction reference number from an authorised representative of the Company, either verbal or written (unless other means of communication are expressly agreed between the Company and the Customer); or
  • b) By the delivery of the Services, whichever is the earlier of a) and b).

2.3 A reservation placed by the Customer can be altered or cancelled/withdrawn only after its acceptance by the Company (see clause 6 for applicable cancellation fees).

3. ACCOUNTS

3.1 The Customer may open an Account with Executive Airports LTD, subject to credit check and approval.

3.2 The Customer may open one of the three types of Accounts:

  • a) A Monthly Account, at the end of each month you are sent an invoice which has to be settled within 14 days from the invoice date.
  • b) A pre-paid Account managed at 6% if the invoice is settled by direct debit. Otherwise, the fee is 12%. The minimum administration charge will be £4.00 per invoice. 3% monthly interest applies for overdue invoices.
  • c) The Card Account. You provide the card details and the cost of each transfer is debited from your card upon booking with a 2% account management fee.

4. THE SERVICES

4.1 The Company undertakes to provide Services that include those specified in the Company’s sales documentation, unless expressly agreed in writing between the Company and the Customer.

4.2 Information contained on the Company’s website, price list, marketing, and any other documentation related to the provision of the Services by the Company is subject to change at the sole discretion of the Company and without obligation to give prior notice to the Passenger.

4.3 The Company reserves the right to use the services of third parties (e.g., contractors or sub-contractors) to provide Services to the Customer.

5. THE PRICE

5.1 The price of the Services shall be the quotation received by the Customer from the Company unless otherwise expressly agreed in writing between the Company and the Customer.

5.2 All price quotations are subject to the Passenger being ready to travel at the booked time.

5.3 The Company reserves the right to alter the price of the Services at its sole discretion without any prior notice.

5.4 Waiting time for all collections shall be free for the first 5 minutes. Thereafter, the Customer will be charged 35 pence sterling per minute on the entire waiting time.

6. LUGGAGE

6.1 Passengers are responsible for ensuring that their luggage is loaded/unloaded from the vehicle at all times if accompanying their luggage. The Company and/or its drivers will not accept responsibility for loss or damage to the luggage.

6.2 The Company will not carry in its vehicles any of the items listed below:

  • 6.2.1 Hazardous and illegal substances
  • 6.2.2 Pets and other animals (other than registered Guide Dogs for the visually impaired)
  • 6.2.3 Large quantities of cash
  • 6.2.4 Dangerous or fragile items

7. CANCELLATIONS AND CANCELLATION CHARGES

7.1 A reservation placed by the Customer can be cancelled only after its acceptance by the Company. Such cancellation shall not be binding unless expressly agreed by the Company in writing or per cancellation terms.

  • 7.2.1 Notice given within 24 hours (outside Greater London) prior to the booked journey time will incur a full cancellation fee.
  • 7.2.2 All cancellations are subject to a minimum cancellation fee of £12.00.

8. LIMITATIONS AND EXCLUSIONS

8.1 The Company shall not be liable to the Customer or deemed to be in breach of the Contract by reason of any delay in delivery or performing.

  • 8.1.1 Natural disasters
  • 8.1.2 Strikes and other industrial actions
  • 8.1.3 Road traffic accidents

9. GOVERNING LAW

The Contract shall be governed by the laws of England and Wales.

10. PRIVACY POLICY

You agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency.

11. CHANGES TO THE TERMS & CONDITIONS

The Company reserves the right to revise the Terms and Conditions at any time, at its own discretion and without giving any prior notice to the Customer. This copy of our current “T & C” is issued to customers on opening an account with us and governs our general terms of business. Revised “T & C” will be circulated to account holders.